This page outlines the terms and conditions (“Terms”) under which Signal & Soul (“we,” “us,” “our”) provides you with access to our website (signalandsoul.shop), products, and services. By accessing or using our site, you agree to these Terms and our Privacy Policy. If you do not agree, please refrain from using our services.

Last Updated: September 9, 2025

1. Our Purpose

Signal & Soul is a poetic-luxury streetwear brand offering intentionally designed apparel and accessories. Each piece is created with spiritual symbolism and meaning to elevate your frequency and express your truth. Our garments are not intended as a substitute for professional, medical, or spiritual advice.

2. Eligibility

To shop with us, you must be at least 18 years old or have permission from a parent or legal guardian.

3. Orders, Payments & Billing

• Prices are listed in USD unless otherwise noted.
• All orders are made-to-order through third-party print providers.
• Placing an item in your cart does not guarantee availability.
• We reserve the right to cancel any order suspected of fraud or error.
• You agree to provide accurate billing and shipping information.

Shopify Payments: Our store is hosted on Shopify, which provides the e-commerce platform and secure checkout. Payments may be processed through Shopify or its partners.

4. Shipping & Delivery

• Shipping estimates are provided at checkout but are not guaranteed.
• Standard delivery is typically 5–8 business days (domestic).
• International orders may take longer and are subject to customs.
• Once marked as delivered, we are not responsible for lost or stolen packages.
• You are responsible for providing the correct shipping address.

5. Returns & Refunds

As part of our commitment to sacred minimalism and sustainability, all items are made to order. We do not accept returns or exchanges for size, fit, or buyer’s remorse.

We gladly offer a replacement or refund if:

• The item arrives damaged or misprinted
• The wrong item or size was sent

To request a refund or replacement:

• Contact us within 30 days of delivery
• Provide your order number and clear photo evidence
• Email us at [insert email address]

Please Note:

• You do not need to return the item
• We do not offer exchanges or accept returns for incorrect size selection

6. Intellectual Property

All designs, text, photography, and digital content are owned by Signal & Soul and protected under copyright and trademark laws. You may not reproduce or resell our content or products without written permission.

7. Feedback & Submissions

Any feedback, reviews, or content you submit may be used by us to improve and promote the brand. By submitting, you grant us a royalty-free license to use that content in perpetuity.

8. Optional Tools & Third-Party Services

We may provide access to third-party tools (e.g., social media plugins, payment processors) which we do not control. Your use of these tools is at your own discretion.

9. Privacy

Your privacy matters. Please read our Privacy Policy to understand how your data is collected, used, and protected.

10. Limitations of Liability

Our products and services are provided “as is.” We are not liable for indirect, incidental, or consequential damages, including but not limited to lost profits, emotional distress, or order delays due to carrier issues.

11. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted to this page. Continued use of the site constitutes acceptance.

12. Governing Law

These Terms are governed by the laws of the State of Nevada and the United States of America. Any disputes shall be resolved exclusively in the courts of Nevada, United States.

13. Contact Us

If you have questions about these Terms, contact us here.

By shopping with us, you affirm that you have read, understood, and agreed to these Terms. Thank you for aligning your frequency with Signal & Soul.